We aim to please - but we know that sometimes things go wrong. If you have a problem or complaint we want to know. Most problems can be dealt with by sending an email to firstname.lastname@example.org We will investigate your complaint and respond to you as quickly as possible. We undertake to either deal with your complaint, or acknowledge its receipt and confirm the timescale for a full response, within seven working days of receipt.
If you are not satisfied with the response to your complaint, please click Here for our full complaints procedure.