You can use this letter to ask for a refund if you've been left with a faulty item after the seller has tried to repair or replace it.
This letter is suitable for requests about goods bought within the last 6 years. You can also use it in relation to digital content (e.g. a digital movie file), but only to ask for a price reduction (not a refund) and only if you bought it after 1 October 2015. You cannot use it about a motor vehicle.
This letter is only suitable for consumers (not businesses) making purchases from sellers based in the UK.